Privacy Policy - PrimeNest Cleaning Services

Effective Date: June 28, 2026

Last Updated: June 28, 2026

1. Who We Are

PrimeNest Cleaning Services ("PrimeNest", "we", "us", or "our") is a fully registered, insured, and bonded local cleaning business operating in London, Ontario and surrounding areas. We are committed to protecting the privacy of our clients and website visitors in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

For privacy-related inquiries, contact us at:

• Email: primenest39@gmail.com

• Phone: 226-600-4771

• Location: London, Ontario, Canada

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

• Contact details: Your name, email address, and phone number (submitted via our contact form or WhatsApp).

• Property details: Information about your home, office, or rental property that you share when requesting a quote.

• Communication records: Messages and history exchanged via our contact form, email, or WhatsApp.

We do not collect or store payment information directly through our website.

3. Why We Collect It

We use your personal information solely to:

• Respond to your quote requests and inquiries.

• Schedule, manage, and deliver our cleaning services.

• Send service confirmations, reminders, or follow-up communications.

• Improve our service quality based on your feedback.

We do not sell, rent, lease, or trade your personal information to third parties.

4. How We Store and Protect It

Your information is stored securely and accessed only by authorized PrimeNest team members who require it to deliver your service. We use reasonable technical and administrative safeguards to protect your data against unauthorized access, loss, alteration, or disclosure.

We retain your personal information only for as long as necessary to fulfill the services you requested and to comply with legal, accounting, or reporting requirements.

5. Third-Party Services

Our website and communications rely on trusted third-party platforms to function. Each provider operates under its own privacy policy:

• WhatsApp (Meta Platforms): Used for instant quote requests and direct client communication.

• Hostinger: Our secure website hosting infrastructure provider.

• Google Analytics: We may use Google Analytics to monitor anonymous website traffic trends. No personally identifiable information is collected or shared through these analytics.

6. Your Rights Under PIPEDA

As a Canadian resident, you hold specific rights regarding your data under PIPEDA:

• Access: The right to request a copy of the personal information we hold about you.

• Correction: The right to request that we update or correct inaccurate details.

• Withdraw Consent: The right to withdraw your consent for us to use your data at any time.

• Deletion: The right to request that we delete your personal information, subject to any overriding legal data retention obligations.

To exercise any of these rights, please email us at primenest39@gmail.com. In compliance with legal standards, we will respond to your request within 30 days.

7. Cookies and Technical Log Files

Our website uses cookies (small text files stored on your device) to enhance your browsing experience. Additionally, our hosting provider (Hostinger) automatically collects standard technical server logs (such as IP addresses, browser types, and visit timestamps) to maintain website security and stability. You can choose to disable cookies through your web browser settings at any time, though some site features may not function completely as intended.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy or how we handle your data, please do not hesitate to contact us:

PrimeNest Cleaning Services

Email: primenest39@gmail.com

Phone: 226-600-4771

Location: London, Ontario, Canada